Each and every law firm will have to react (usually regularly) to a client who is upset about some facet of his or her scenario. Whether or not the client’s angst or anger is directed at you/your team or at a 3rd get together (ex. court docket, clerk’s workplace, DMV, alcoholic beverages assessor, and many others.), responding accurately to your client in these times of crisis is crucial to your apply. In this episode, Jake discusses (1) how to keep away from owning upset consumers and (2) how to offer with an upset client.
Uncover why it is so essential to the wellness and contentment of your team to be selective in the circumstances that you settle for.
Uncover why a transparent dialogue with your consumer concerning your business office procedures on payment, conversation and treatment of your team really should be experienced early in the lawyer-client romantic relationship.
Listen to Jake go over the great added benefits of a lightning-quickly response to an upset consumer.
Discover how a excellent response to an upset client can be a element of the WOW knowledge you offer.
The put up Episode 115: Responding to Upset Consumers appeared 1st on Minick Regulation, P.C..