October 1, 2023


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Making a Portal Claim vs Sending a Letter of Claim – What’s the Difference?

The article Creating a Portal Assert vs Sending a Letter of Assert &#8211 What is the Variation? appeared 1st on Real truth Authorized Solicitors.

You might have listened to of the Ministry of Justice’s Claims Portal, and the phrase ‘sending a Letter of Claim’. If you’ve at any time questioned how they in good shape into the globe of own damage promises then you’re in the ideal place!

In common, they characterize two individual routes by which promises can proceed.

If you are considering of building a own injury assert, nonetheless, you will not be equipped to pick which of these processes your scenario will follow – that will depend on the instances of your claim and its very likely value. However, it can be helpful to know the major characteristics of each, particularly as some circumstances begun in the Claims Portal can close up following the exact same process as ‘Letter of Claim cases’.Portal vs Letter of Claim

The Statements Portal

Considering the fact that 2013, most personalized injury claims up to the price of £25,000 need to be dealt with by way of the Claims Portal.

The Portal by itself is a safe, on the internet electronic system utilised by Claimants, their representatives, and by the parties defending the claims – these kinds of as coverage corporations.

There can be several advantages to making use of the Promises Portal – it is cost-free of charge to use, and it can be stated to streamline the course of action of settling a personal injuries claim.

It is vital not to confuse the Claims Portal with the Official Harm Claims Portal, which is a different method (used for most street targeted traffic incident claims where by whiplash injuries have been sustained). To locate out far more about the Official Harm Promises Portal, please examine our direction on the 2021 Whiplash reforms.

Sending a Letter of Declare

Ahead of the Promises Portal was very first set up in 2010, all claims experienced to be started by sending a Letter of Assert. Today, only cases which are not suitable to go through the Statements Portal course of action want to be commenced by a Letter of Assert.

The Letter of Assert is directed towards the social gathering whom you hold accountable for your accidents (the Defendant). In fact, even so, it is normal for the Letter of Claim to be despatched to the Defendant’s insurance enterprise and/or their lawful associates – either instead of, or as well as, the Defendant by themselves.

The Letter of Declare has to comprise specific information this kind of as:

  • A summary of the scenario
  • The allegations against the Defendant – i.e. why you hold them responsible for your accidents
  • Brief specifics of your accidents
  • Any economic losses you have incurred

It can also contain other information, this kind of as any rehabilitation wants you may possibly have.

In most situations, you will not have the entire facts (or supporting proof) for your injuries and financial losses at the time the Letter of Declare is sent. If so, your Letter of Assert must point out what data it can, and mark the relaxation as ‘TBC’ (To Be Confirmed).

There are quite a few case in point Letters of Declare in our free Legal Library.

Will my assert go by means of the Statements Portal or not?

Usually speaking, if your individual injury declare is thought to be worthy of significantly less than £25,000, it will go through the Claims Portal – at minimum to start with. Statements can exit the Statements Portal process for a assortment of reasons, this kind of as if legal responsibility is disputed.

Circumstances with extra difficult conditions may possibly also be unsuitable for the Promises Portal, even if their anticipated worth is not increased than £25,000.

As mentioned previously mentioned, a assert which has been started through the Promises Portal, can ‘exit’ the system if the Defendant disputes liability for the accidents remaining claimed. If this occurs, the situation will comply with the exact same approach followed by situations started by a Letter of Declare. The Defendant will then have 3 months to look into (from the day upon which the Portal assert was began).

When setting up your assert, you should discuss with your solicitor which ‘path’ they imagine the claim will acquire.

Essential differences among Statements Portal instances and Letter of Declare circumstances

The precise regulation covering particular personal injury promises does not adjust amongst the two pathways – and you can read far more about the authorized basis of claims in our different lawful guides covering different varieties of incident. But there are lots of procedural variations.

Below is an overview of some of the key parts where by the two pathways differ:


If your declare is heading as a result of the Statements Portal then all interaction amongst you and the Defendant/insurers is done through the on line Portal method.

The Statements Portal course of action is substantially far more rigid than that the ‘Letter of Claim’ system. It is divided into 3 Stages and specific information must be provided at different factors throughout, although not each individual case will go through all three Phases (for a lot more details on this, read our website: Do Individual Damage Statements Always Go to a Stage 3 Court Hearing?).

Supplying info on the Portal is performed by set varieties which make it possible for extremely tiny versatility in how they are concluded. For example, the Statements Notification Sort (CNF) is utilised to start out a Portal claim. This should be despatched to the Defendant (or much more possible their insurers) electronically by the program. The method makes sure that there is sufficient data on the CNF, with necessary bins to be accomplished and standard validation checks.

For conditions begun by a Letter of Declare there are nevertheless formalities to fulfill. Even so, there is a lot additional scope for adaptability, each in the info offered and in the timescales to be achieved (see below).

An overview of the full Promises Portal course of action and its various Phases can be uncovered in our Knowledge Centre.


The Statements Portal course of action imposes rigorous and tight deadlines, even though this is aided by the fact that all files are sent electronically.

Immediately after the CNF has been despatched, the Portal involves the Defendant to send an acknowledgement within one particular operating day. In comparison to a claim exactly where a Letter of Assert has been sent, the deadline would be 21 times just after the date on which the Letter of Assert was posted.

When the Defendant has acknowledged the CNF, they also have to send back again a much more comprehensive reaction. The deadline for this will depend on the sort of private injury assert getting produced:

  • For highway targeted visitors accidents, they need to ship a response inside of 15 performing times of the CNF
  • For employer’s legal responsibility statements (these types of as incidents at operate or assaults at perform), they have 30 doing work days
  • For community legal responsibility statements (these types of as slips, journeys, and falls) they have 40 doing the job times.

These deadlines velocity up the method and be certain that the claim advancements on to the following levels of the Portal procedure in a timely manner.

The timescales are quite diverse when sending a Letter of Assert. The Defendant should admit receipt of the Letter of Assert within 3 weeks rather, and they then have three months from their acknowledgement letter in which to look into and supply a complete, specific reaction with a final decision on liability.


There is no warranty that a Claims Portal scenario will get much less time than a Letter of Declare situation, in particular if the circumstance has to leave the Portal at any point. Nevertheless, specified the stricter timescales and over-all reduce stage of complexity generally discovered in Portal Promises, generally they will get less time to complete.

Creating a assert with Truth Lawful

If you are contemplating of earning a personalized damage assert, why not communicate to us about your condition? Our professional personalized harm lawyers have aided several individuals declare compensation for their injuries, all even though providing a company which is exceptionally perfectly rated on Trustpilot and ReviewSolicitors.

The post Producing a Portal Claim vs Sending a Letter of Claim &#8211 What is the Difference? appeared very first on Fact Lawful Solicitors.